Returns & Exchanges

At Dermazen, we want you to feel as confident in our clothing as you do in your own skin, which is why we offer a 30-day window for returns and exchanges. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.

3

Ship Your Return

Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing